The information supplied to members/non-members on this website is provided under the condition that it is for the exclusive use of that member for the sole purpose of granting credit, or directly related to financial matters. Any and all information supplied by 3101-5837 Quebec Inc., hereby dba as Creditfax, may not be reproduced in any way, whole or in part. The member/non-member agrees to handle such information with due diligence in order to comply with the above.
Creditfax is not responsible for the accuracy nor the extent of the information provided or not provided on or by the website in any matter whatsoever. It is agreed that Creditfax will, therefore, not be liable for any losses, damages, or inconveniences of any nature caused by the aforementioned companies and their relationship with the member or non-member.
All reports to be viewed will be available and/or sent in Adobe Acrobat format. Creditfax cannot be held responsible for any delays caused by a member/non-member not having Adobe Acrobat reader. Any and all membership fees will be automatically billed and your membership will be renewed on the anniversary date of the activation of your membership. If you wish to cancel your membership, written notice must be received 90 days prior to your anniversary date. It is agreed that when using the Username & Password provided by Creditfax, the client is aware and in agreement with the Terms & Conditions of Use of the website.
Creditfax may revise and update these Terms & Conditions of Use at any time. Please periodically review the terms, conditions, collection placement protocol, Debt Recovery rates and credit report prices posted on the Creditfax website.
Creditfax welcomes your questions and comments regarding our Terms & Conditions of use and anything else on this site. Please e-mail us at info@creditfax.ca.
The creditor, hereby referred to as “the client” confirms to the best of their knowledge that all accounts placed in Debt Recovery are correctly due and owing to the creditor and no undisclosed right of set-off or dispute exists. In the capacity of a collection agency, I hereby authorize Creditfax to resolve the debt placed for collection by any and all legal means available in accordance with the laws of the Country. I further authorize Creditfax to sign on my behalf and to binding my company through any and all documents pertaining to the resolution of the debt, such as, but not limited to, legal documents, settlement forms, debt release forms, and/or bankruptcy documents. Creditfax agreed that all binding arrangements as described above can only be made upon the informed and written consent of the creditor.
Creditfax will accept in Debt Recovery placement only active businesses or sole-proprietorships only. E.g. Businesses placed for Debt Recovery, without an available active phone number are not accepted for Debt Recovery. Tracing services are available upon request. Any claim with a known dispute must be disclosed to Creditfax at the time of placement. Clients who do not disclose this information will be subject to a fee of $150 and be provided with a Mitigation Report. Should an account be deemed uncollectable for the reason of the known dispute, a Mitigation Report will be prepared at a fee of $150/file.
The client agrees to report to Creditfax, all payments, return of merchandise, discoveries, reconciliations, arrangements made, and/or credit note(s) of any nature upon which commission will be applicable, levied and appear on the monthly statement to the client. Commission is applicable and due to Creditfax on all accounts paid to Creditfax or to the client, amounts reconciled by Creditfax or the client, discoveries, accounts closed by client’s request & on the value of the goods returned to the client.
Immediate and/or Online placements will be opened upon receipt and assigned to a collector at once. All balances collected after the date noted at the top of the placement confirmation screen will be subject to collection fees.
The client agrees that once a claim is placed for collection with Creditfax, should the debtor contact the client for any reason and in any capacity, the client agrees to refer the debtor to Creditfax to discuss the placement and the client will not discuss any matter with the debtor directly. This referral is integral in maintaining the integrity of the debt recovery process. Should the client negotiate with the debtor with or without our knowledge, prior or otherwise, commission will be applicable on any payments, returns or “deals” made, regardless of which party made the arrangements. In every file placed, a reminder note for this policy will be written in the debt recovery file notes.
Claims made, for insurance purposes and/or inactive corporations or soleproprietorships, to be put in Debt Recovery are subject to a fee. A mitigation report in compliance with the client’s insurance policy is available for all clients who wish to place a claim for insurance purposes at the cost of $150/file.
Creditfax provides a free courtesy assistance to all clients when a legal claim is requested by the client. Small Claims matters are handled in-house using paralegal’s as required by jurisdiction, Queen’s Bench and other matters are handled by our attorney network. Clients must provide written authorization for all legal actions. Once authorized Creditfax may sign documents on our behalf. All legal fees will be approved by the client prior to being incurred. All legal fees, upfront or otherwise, will be the sole responsibility of the client.
It is agreed that accounts that are placed in error are subject to an administration fee of $75. By listing an account with Creditfax, the client agrees to have their customers’ name published in the Creditfax Info-News Bulletin and is in agreement and acknowledgment of these Terms & Conditions of use.
By listing an account with Creditfax and Creditfax Risk Management, the client agrees to have their customers’ name published in the Creditfax Risk Management Info-News Bulletin and is in agreement and acknowledgment of these Terms & Conditions on this page.
I agree and authorize Creditfax Risk Management to deposit to a “Trust Account” any cheques, money orders , bank drafts or any other negotiable financial items made payable to our company with the intention of the funds being remitted to our company in accordance with the Terms and Conditions herein.
You agree that you are liable to Creditfax both jointly and severally:
By adding an entry to the list, the client agrees that all entries made to the NSF are true and factual to best of their knowledge. Should the client become aware of any change in the NSF status that could alter the list or it’s meaning, the client agrees to contact and notify Creditfax of the change. Final Notice Forms - All Online or paper final notice forms remain the property of Creditfax regardless of any writing or marking(s) placed upon them. All paper Final Notice forms are triple printed for tracking purposes. Usage of the Final Notice form implies that the top copy is sent to the debtor, the yellow copy is sent to Creditfax and the pink copy is retained by the client for their records. The yellow copy must be submitted to Creditfax on the date used and not the 10th day. All Final Notice forms used or written upon in error or that contain errors and that the client no longer wishes to send the notice to the debtor, the yellow copy should be marked “Cancelled” and must be sent to Creditfax for tracking purposes. The date used must be the date that it is written and not a future date. Both the Online Final Notices and the paper forms expire on the 10th day.. A “List of Final Notices to Confirm” will be sent to the client’s office in the morning. The list must be replied to by 1 P.M. the same day. All accounts on Final Notice are opened on the 10th day if notice of payment or a reply to the “List of Final Notices to Confirm” is not answered. It is the responsibility of the client to inform Creditfax of any payments received within the 10-day period. Promised payments cannot be considered as payment. Any client not using the Online or paper Final Notice forms as instructed and required by these Terms & Conditions of Use may be subject to a penalty charge, repossession of the Final Notices forms and/or cancellation of the membership account.
We may from time to time send you an e-mail about our new service(s) or ask you about our services. If at any time you wish to be removed from our e-mail list, you may do so by following the unsubscribe instructions in the e-mail.
When you visit the www.creditfax.ca website, we may place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookie. Cookies enable this website to recognize the information you have consented to give to this website, and help us determine what portions of this website are most appropriate for your needs. We do not use cookies to examine your surfing behavior before or after leaving the Creditfax website.
All commissions invoices are payable upon receipt. After 30 days, the commission owed will be deducted from amount(s) collected and a late payment charge may be applied to the account.
